Privacy Policy

Last Updated: March 4, 2025

Welcome to Shourinee.com! At Shourinee, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

Business Name: Shourinee
Website: Shourinee.com
Email: [email protected]
Address: 32/A, Indira Road, Ground Floor, Dhaka, Bangladesh

1. Information We Collect

We collect different types of personal data depending on your interactions with our website and services. The types of data we collect include:

1.1 Personal Information You Provide

Account Registration: Name, email address, phone number, and password.
Order Processing: Billing and shipping address, payment details (processed securely by third-party payment providers).
Customer Support: Any personal data you provide when you contact us for assistance.
Customization Requests: Specific details about your preferences regarding product customization.

1.2 Automatically Collected Information

Device Information: IP address, browser type, operating system, and device identifiers.
Website Usage Data: Pages visited, time spent on the site, referral source, and interaction data collected via cookies and similar tracking technologies.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze site performance, and enable personalized services. You can manage cookie preferences via your browser settings.

2. How We Use Your Data

We process personal data for the following purposes:

To process orders, payments, and deliveries.
To provide customer support and respond to inquiries.
To personalize your shopping experience, including customized product offerings.
To improve website functionality and performance through analytics.
To send marketing communications, newsletters, and promotional offers (only with your consent).
To comply with legal obligations, such as fraud prevention and tax requirements.

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To fulfill orders, payments, and provide requested services.
Legitimate Interests: To enhance our services, prevent fraud, and ensure website security.
Consent: For marketing communications and optional data collection (you can withdraw consent at any time).
Legal Obligation: To comply with tax, accounting, and other legal requirements.

4. How We Share Your Data

We do not sell, rent, or trade your personal data. However, we may share your information with:

Service Providers: Payment processors, shipping partners, and IT service providers.
Legal Authorities: When required by law, court orders, or to protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets.

All third parties are required to comply with GDPR and provide adequate data protection measures.

5. International Data Transfers

Since we operate from Bangladesh, some of your data may be processed outside the European Economic Area (EEA). We ensure that all international transfers comply with GDPR by using standard contractual clauses or other appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. This includes:

Order-related data: Retained for at least 7 years for tax and accounting compliance.
Marketing preferences: Retained until you withdraw your consent.
Customer support interactions: Retained for up to 2 years after resolution.

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

Encrypted payment processing via secure third-party providers.
Secure storage of customer data using industry-standard protections.
Regular security audits and updates to our systems.

8. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can update or correct inaccurate information.
Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data under certain conditions.
Right to Restriction of Processing: You can ask us to limit processing of your data.
Right to Data Portability: You can request your data in a structured format for transfer to another provider.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise your rights, contact us at [email protected]. We will respond within 30 days in accordance with GDPR.

9. Children’s Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated via email or website notifications.

Contact Information

For any questions or concerns regarding your privacy, please contact us at:

📍 Address: 32/A, Indira Road, Ground Floor, Dhaka, Bangladesh
📧 Email: [email protected]

If you believe your rights have been violated, you may also file a complaint with your local data protection authority.

By using Shourinee.com, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website and services.