Refunds and Returns Policy for Shourinee.com
Last Updated: March 4, 2025
At Shourinee, we take pride in offering high-quality, beautifully crafted products like women’s sarees, matching ornaments, men’s panjabis, and elegant shawls. We want you to love your purchase, but if you’re not completely satisfied, we’re here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully to understand your rights and our obligations.
1. Eligibility for Returns
We accept returns under the following conditions:
- Defective or Damaged Products: If you receive a damaged or defective product.
- Incorrect Product: If you receive the wrong item or a product different from what you ordered.
- Customizable Products: Custom-made items can only be returned if they arrive damaged, defective, or incorrect.
Non-Returnable Items:
- Used, washed, or altered products.
- Items without original packaging and tags.
- Products purchased on final sale or promotional discounts.
- Accessories and ornaments unless defective or incorrect.
2. Return Timeframe
- You must initiate a return request within 7 days of delivery.
- The product must be returned within 14 days of receiving our approval for the return.
3. Return Conditions
To be eligible for a return, products must meet the following conditions:
- Unused and Unworn: The product must be in the same condition you received it, with no signs of use.
- Original Packaging: The item must be returned in its original packaging, including tags, labels, and any accessories.
- Proof of Purchase: You must provide a valid receipt or order confirmation email.
4. Return Process
Here’s how to initiate a return:
- Contact Us:
- Email: [email protected]
- Subject: Return Request – [Your Order Number]
- Provide Details:
- Your full name and contact information.
- Order number and date of purchase.
- Reason for return (damaged, incorrect, etc.) and clear photos if the item is defective or damaged.
- Wait for Approval:
- Our customer support team will review your request within 3 business days and notify you of approval or rejection.
- If approved, we will provide return shipping instructions.
- Ship the Item:
- You are responsible for the return shipping cost unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refund Policy
- Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original payment method within 14 business days.
- Partial Refunds: In some cases, we may offer a partial refund for products that show minor signs of use or damage not caused by us.
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).
6. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, follow the return process above and mention your request for an exchange.
7. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- After 24 hours, orders may already be processed and shipped, and cancellations may not be possible.
8. Customer Support
If you have any questions or concerns about returns and refunds, please contact us:
📧 Email: [email protected]
📍 Address: 32/A, Indira Road, Ground Floor, Dhaka, Bangladesh
By purchasing from Shourinee.com, you agree to this Refunds and Returns Policy. We aim to make your shopping experience enjoyable and hassle-free — thank you for choosing Shourinee!